Help Scout
A customer support platform for shared inboxes, conversations, and knowledge bases.
https://api.helpscout.net
https://mcp.helpscout.net/mcp Proxy
const bundleup = new BundleUp('Zw7Lt7...');
const proxy = bundleup.proxy('conn_abc123');
const response = await proxy.get('/[...]'); MCP
import { Agent, run, hostedMcpTool } from '@openai/agents';
const bundleup = new BundleUp('Zw7Lt7...');
const { url, token } = bundleup.mcp('conn_abc123').hosted();
const agent = new Agent({
name: 'Assistant',
tools: [
hostedMcpTool({
serverLabel: 'helpscout',
serverUrl: url,
authorization: token
})
],
}); Unified API
const bundleup = new BundleUp('Zw7Lt7...');
const unify = bundleup.unify('conn_abc123');
const response = await unify.me();Unified API Endpoints
/me
Retrieve the Help Scout account this connection is authenticated as.
/helpdesk/tickets
Retrieve a list of conversations from Help Scout. Help Scout pages are a fixed 25 conversations, so `limit` is ignored.
/helpdesk/tickets/{id}
Retrieve a single conversation from Help Scout by ID.